Learn the Story Behind Cable Solutions Inc.
Our company was established in 1987 and incorporated one year later, although its roots go back a few years prior. Mark Sarubbi and Robert Loverro were employed by a third-party computer maintenance company that specialized in Wang office automation equipment. Mark was the service manager and Robert as operations manager.
The Importance of Cable Maintenance
End users demanded service for down terminals and peripherals. The majority of the service calls ended up being billable because of cable problems due to faulty connections that were never tested and cables that were improperly labeled—if labeled at all. As those billable service calls began to add up, customers began requesting service on their computer cable installations.
Expanding Our Services
What began as cable maintenance and cleanup of Wang dual coax and IBM 3270 coaxial cable has evolved into the full installation of all data, voice, video, and security cabling 23 years later.
Our team has professional installers who are Communications Workers of America (CWA) Local 1101 members. Many of them have been with our company from the beginning, unlike hiring hall contractors. We believe that consistently improving our efforts to retain skilled personnel is important for various reasons, including workforce productivity and familiarity with the customer site.
What Sets Us Apart
Determining the customer needs requires an in-depth understanding of the physical environment and the future challenges that customers face as they expand, migrate, and upgrade. With this in mind, our team is able to help customers avoid the dreaded slow and steady progression toward the unmanageability of tangled patch cords and unlabeled user ports.
The Cable Solutions Inc. Difference
Change is constant in the IT environment but fortunately does not always have to lead toward complete chaos. Proper design and installation with reasonable planning are what enable our customers to easily manage future uncertainty when it actually arrives, and they shine in the process.
One of these challenges is how to keep the add-ons, moves, and changes looking like the initial installation—all shiny and new. Our cable solution is to maintain a computerized database listing all part numbers used on every job ever performed at every customer location so that the same components are installed repeatedly in a consistent manner.
We use the same system to generate time and material invoices. That way, the customer has a detailed view of what and how much was installed as well as how long it took to finish the job.
