Cable Solutions was established in 1987 and incorporated one year later, although its roots go back a few years prior. Mark Sarubbi and Robert Loverro were employed by a third party computer maintenance company that specialized in WANG office automation equipment; Mark as Service Manager and Robert as Operations Manager. End-users demanded service for down terminals and peripherals and the majority of those service calls ended up being billable because of cable problems due to faulty connections that were never tested and cables that were improperly labeled, if labeled at all.
As those billable service calls began to add up, customers began requesting service on their computer cable installations. What began as cable maintenance and cleanup of WANG dual coax and IBM 3270 coaxial cable evolved into the installation of all data, voice, video and security cabling twenty-three years later. Our installers are CWA local 1101 members and many have been with our company since the beginning as compared to “hiring hall” contractors. Consistency of personnel is important for many reasons including worker productivity and familiarity with the customer site.
To understand what a customer needs, rather than wants, not only requires an in-depth understanding of the physical environment but also of the future challenges that customers face as they expand, migrate and upgrade. This knowledge and understanding enables our company to help customers avoid the dreaded slow and steady progression toward the unmanageability of tangled patch cords and unlabeled user ports. Change is constant in the IT environment but fortunately, does not always have to lead toward complete chaos. Proper design and installation with reasonable planning is what enables our customers to easily manage future uncertainty when it actually arrives, and they shine in the process.
One of these challenges is how to keep the adds, moves and changes looking like the initial installation, all shiny and new. Our “cable solution” is to maintain a computerized database listing all part numbers used on every job ever performed at every customer location so that the same components are installed over and over again in a consistent manner. We use the same system to generate time and material invoices so that the customer can see in detail what and how much was installed and how long it took to install.